Contact
There is one mailbox for everything, and it is read by people rather than by an automated system.
Write to customersupport@sortermarket.com. This is the address for support, billing, privacy and legal questions alike.
Please write from the email address on your account where you can, and include anything that identifies what you are asking about — a listing reference, an order of events, or a screenshot. It saves an exchange.
Registered address
sortermarket is operated by DIW Solutions FZ LLC, registered at FDRK8726, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
This is the company's registered address, for correspondence and formal notice. It is not a trading counter or a collection point, and goods must not be sent to it.
What to write about
The same mailbox handles all of these:
- your account, a seller plan, or a billing question;
- reporting a listing, a message or another user;
- privacy requests and data rights, as described in our Privacy Policy;
- legal notices and formal correspondence.
Legal notices
Formal legal notice may be sent by email to customersupport@sortermarket.com or by post to DIW Solutions FZ LLC at the registered address above.
Language
Please write in English. It is the language the platform operates in and the language our agreements are written in.