Customer Success

Customer Support & Administrative Coordinator

Location
Dubai, UAE
Type
Full-time, on-site
Experience
2+ years
Salary
AED 2,500–4,000 / month

You'll be the primary point of contact for everyone on the platform, owning customer inquiries, user verification, CRM administration, subscription management, documentation and general admin support. It's a fast-paced role for someone organised, customer-first and calm across many moving parts.

UAE residents only. This role needs a valid, transferable UAE residency visa.

We don't offer relocation, and out-of-country applications aren't reviewed.

What you'll do

  • Answer buyer and seller inquiries across email, WhatsApp, live chat and phone, with professional support for logistics, warehouse, insurance and customs partners too.
  • Resolve complaints, escalate issues when needed, and follow up on open tickets to keep satisfaction high.
  • Assist users with account registration and onboarding.
  • Keep the CRM accurate: profiles, leads, opportunities, subscriptions, tickets, verification records and follow-ups.
  • Hold the line on data accuracy, timely updates and proper documentation.
  • Prepare reports and presentations, and organise digital files and records.
  • Schedule customer meetings and appointments, and coordinate between departments.
  • Support management with the day-to-day operational tasks that keep things moving.

What we're looking for

  • A bachelor's degree or diploma in Business Administration, Customer Service, Marketing, International Trade, Management or a related field.
  • 2+ years in customer support, customer success, administration, sales coordination or e-commerce platforms.
  • Fluent English, written and spoken.
  • Hands-on with a CRM (HubSpot, Zoho, Salesforce, Microsoft Dynamics or similar).
  • Comfortable with Microsoft Office, Google Workspace, and comms tools (WhatsApp Business, Zoom, Teams, Google Meet).
  • Excellent communication, strong organisation, a customer-first mindset and the ability to juggle many tasks calmly.

Benefits

  • Performance bonus
  • Annual bonus
  • Paid annual leave and an annual flight home
  • A clear path to advance into Head of Admin / Customer Support

Why join now

You'll help build the world's leading marketplace for the used-textiles trade while giving a global community of buyers and sellers a great experience. It's an early, hands-on role with real room to grow into Head of Admin / Customer Support.

How to apply

When you apply, please include:

  1. 1An updated CV
  2. 2A short cover letter
  3. 3Your notice period
  4. 4Languages you speak
  5. 5CRM systems you've used before
  6. 6A few details on your customer-support experience

Sound like you?

It takes a couple of minutes. Attach your CV, tell us why you, and we’ll read every word.